Tell Us How We're Doing - Telephone Service

If you've recently called our office, we need your feedback!  The Companies Office is always working to improve customer service.  To accomplish this, we need your feedback.  Please select the response that best describes your level of satisfaction with our service over the phone.

Personal Service

1. How long did you have to wait before speaking to a customer service representative?

0 minutes
1-2 minutes
2-5 minutes
5+ minutes
N/A

2. Please rate the promptness of our service.

Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied

3. The service received was helpful and informative.

Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied
4. Please rate the personal service.
Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied

Automated Voice Response System

5. How easy is it to use?

Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied

6. How clear was the information you received?

Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied

7. Please tell us what we need to do to improve our service (so that you would be very satisfied).  



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